Get Support

Ask the Support Desk

For assistance with UNM IT services, please contact the IT Help Desk at 277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m. 

Any computers owned and managed by UNM IT receive advanced support from UNM IT Enterprise Managed Systems.

Get Help with UNM Learn

The UNM Learn Support desk provides faculty, staff, and students with help for UNM Learn and other online teaching and learning tools.

The Center for Teaching and Learning also provides faculty with resources and support for teaching online.

The Library's subject librarians provide support in integrating electronic resources into Learn course content.

UNM Online provides student, faculty, and staff support for running UNM's online programs.

Check the Knowledge Base

Answers to many common questions are documented online in UNM FastInfo and StudentInfo.

Ask a Librarian

Librarians and technical staff in the libraries are an excellent source of remote and in-person support for library resource questions as well as technical questions. 

The Ask a Librarian service can be accessed in-person or remotely.

Get to know your IT Officer (ITO)

Many departments have local IT staff with specialized knowledge about departmental needs and resources.

College of University Libraries and Learning Sciences includes University Libraries, UNM Press, and Organization, Information & Learning Sciences.

Library IT Services provides Workstation Management, User Support, Application and Web Development, and Systems Management for the College. We support multiple learning spaces for students in the branches, the Math MaLL, student laptop checkout, and multiple custom websites and applications used to support the educational mission of the university.

  • Kathleen Garcia, Manager IT Services
  • Karl Benedict, Director, Research Data Services & IT Services

Athletics staff should contact the IT service desk at 277-5757 or Help.UNM to submit a request for support or to report a problem.

  • John Reindorp — ISS IT Officer (Auxiliaries)
  • Ann Swancer — IT Officer

UNM Law School and associated centers in Bratton Hall and the New Mexico Law Center.

Law IT staff consist of a systems administrator, endpoint/security and client support supervisor, student IT staff, and IT manager. Any UNM employee or student with a UNM Law related request should contact helpdesk@law.unm.edu for assistance.

UNM Law IT staff support academic technologies as well as the various centers and programs of the School of Law, and also its full-time experiential programs.

Servicing the University's Financial Services Division, Human Resources Division, Graduate Studies, Internal Audit and Office of Contract Archeology.

Servicing The College of Fine Arts and its departments; Art, Music, Theatre & Dance, Film and Digital Arts, The University of New Mexico Art Museum, and the Tamarind Institute.

Description of Services: Workstation management support of all CFA purchased computers, classroom support for rooms that have technology occupied in the space that is not centrally managed by UNM IT, technology purchasing for the entire college, specialized lab support, technology consultation.

Visit the Brain Bar

As UNM returns to campus, we are working on reopening the Brain Bar located in the UNM Bookstore that can help you with issues specific to your computer. Check back here for updates.

A new Brain Bar location in Zimmerman Library is also planned with the new Adobe Creative Campus space.