Get Support

Check the Knowledge Base

Answers to many common questions are documented online in UNM FastInfo and StudentInfo.

Visit the Brain Bar

UNM IT has a Brain Bar located in the UNM Bookstore that can help you with issues specific to your computer.

A new Brain Bar location in Zimmerman Library is planned with the new Adobe Creative Campus space.

Ask the Support Desk

For assistance with UNM IT services, please contact the IT Help Desk at 277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m. 

Any computers owned and managed by UNM IT receive advanced support from UNM IT Enterprise Managed Systems.

Ask a Librarian

Librarians and technical staff in the libraries are an excellent source of remote and in-person support for library resource questions as well as technical questions. 

The Ask a Librarian service can be accessed in-person or remotely.

Get to know your IT Officer

Many departments have local IT staff with specialized knowledge about departmental needs and resources.

Get Help with UNM Learn

The UNM Learn Support desk provides faculty, staff, and students with help for UNM Learn and other online teaching and learning tools.

The Center for Teaching and Learning also provides faculty with resources and support for teaching online.

The Library's subject librarians provide support in integrating electronic resources into Learn course content.

UNM Online provides student, faculty, and staff support for running UNM's online programs.